Privacy
policy.

Overview

YuliFlow helps service businesses manage calls and messages through a business phone number and, when connected, Facebook and Instagram business accounts. It gives authorized owners and staff an inbox, client context, and an AI assistant. This policy covers the YuliFlow website, mobile app, VA web app, and connected messaging services.

For client conversations, the business using YuliFlow decides how it communicates with customers. If you are a customer of one of those businesses, you can contact that business directly about its privacy practices, or contact us using the instructions below.

Information we handle

• Waitlist information: the email address or international phone number you submit, your choice of contact method, signup time, and your agreement to receive a launch notification.
• Business and staff information: account identifiers, business phone number, settings, authorized staff identities, and authentication details needed to provide access.
• Client and conversation information: names, phone numbers, social account identifiers, messages, attachments, message timestamps, conversation history, notes, and client profile facts entered or approved by the business.
• Call information: call metadata and, where recording is enabled, recordings, transcripts, and related summaries. Callers hear a recording disclosure when that feature is used.
• Connected account information: Facebook Page and linked Instagram business account identifiers, permissions, and access tokens needed to retrieve and send messages on behalf of the connected business.
• Technical information: app/device push tokens, request and audit records, and security information needed to operate and protect the service.

This static marketing website does not use analytics trackers or set advertising cookies.

How we use it

We use waitlist contact details to notify you once when YuliFlow is ready. We use other information to deliver calls and messages, display an organized inbox, identify returning clients, provide relevant context, generate editable AI reply suggestions, operate optional Autopilot replies, and help the business maintain its approved knowledge and client memory. We also use technical records to secure the service, troubleshoot problems, and respond to support and deletion requests.

We do not sell waitlist contacts, customer conversation content, or client lists.

Who can access it

The business owner and staff authorized for that business can access information permitted by their roles. YuliFlow uses service providers to operate the product, including AWS for hosting, storage, and AI processing; Twilio for phone calls and SMS; Meta when Facebook or Instagram accounts are connected; and the providers needed for enabled voice or push-notification features. These providers process information needed to deliver their services.

Messages sent through a connected channel are also handled by that channel's provider and the recipient. We do not give one studio access to another studio's conversations.

AI and learning

YuliFlow processes relevant messages, transcripts, and business context to draft replies, summarize context, and identify useful knowledge. The business owner and authorized staff can change the shared Assistant or Autopilot mode. Reusable business knowledge proposed by the system or staff is held for owner review before it can guide future AI replies. The business can correct or remove client memory.

AI suggestions can be wrong. The business remains responsible for reviewing replies and for the way it uses the service with its clients.

Retention and security

Waitlist contacts are kept until the launch notification is complete or you request removal. Call recordings, transcripts, and related call-history records are configured for automatic deletion after 90 days. Other business and conversation records are kept while needed to provide the service, unless a verified deletion request or another applicable requirement calls for removal. Some limited records may be retained where required for security, legal compliance, or dispute resolution.

We use access controls and encrypted storage for business data. No online service can guarantee absolute security; please contact us if you believe information has been exposed or accessed improperly.

Your choices

Business owners can manage assistant mode, approved knowledge, and client notes in the mobile app. Staff access can be revoked through account administration. To request access, correction, or deletion of information held by YuliFlow, follow our data deletion instructions or email hello@yuliflow.com. We may ask for information needed to verify that the request relates to you or a business you control.

Contact and updates

Privacy questions, requests, or security concerns can be sent to hello@yuliflow.com. We may update this policy as the product evolves. The effective date above indicates when this version took effect.